FAQ

FAQ’S
Designs
Can I ask for specific editing instructions?
Unfortunately not. We are so busy getting everyone's orders ready on time, we ask that when making a custom order, your image be uploaded as you would like to see it on your phone case.
 
Can other people print my case?
Only you can print your case, unless you order one of our stock designs.
 
Do you print the design on the sides of the case as well?
No, all designs will be printed solely on the back of the case.
 
Do you sell my phone model?
If your phone model is not on our drop-down menu on our homepage then unfortunately we do not stock cases for your phone.
 
Shipping:
Do you ship to my country?
We ship Internationally. 
 
What are your shipping times?
UK -1-4 DAYS
EU 2-5 DAYS
INTERNATIONAL 5-20 DAYS.
 
Order:
How can I pay for my order?
Click on PayPal or Credit Card upon checkout.
 
Can I cancel my order?
Our team get to work on your orders the day after they are placed and as they are made specifically for each order that is placed, we cannot cancel your order if it is already in production. 
 
Can I amend my order?
Our team get to work on your orders the day after they are placed and as they are made specifically for each order that is placed, we cannot cancel your order if it is already in production. 
 
Discount:
I cant find the discount box.
There is a promotional code box during the checkout page. If you cannot see this, you will need to click on the item listing during the checkout phase to release a drop-down menu giving you access to the discount box.
 
My discount code is not working.
Please check you have spelt your discount code correctly and it is still in date.
For further issues feel free to contact us via our customer service email orders@covermybits.co.uk.